Telesales Representative

Responsibilities:

Merchant Acquisition & Sales:

• Contact assigned leads and prospective merchants to introduce POS solutions and promote adoption.
• Educate merchants on the benefits, features, and value proposition of the POS terminal offering.
• Qualify leads based on business needs, transaction potential, and deployment readiness
• Secure merchant interest and obtain consent for onboarding and terminal deployment.
• Achieve assigned daily, weekly, and monthly sales and conversion targets.

Merchant Engagement & Follow-Up:

• Conduct outbound calls to merchants identified through acquisition campaigns and internal databases.
• Follow up on pending requests, incomplete applications, and deployment schedules.
• Address merchant inquiries and escalate complex issues where necessary. 
• Build and maintain positive relationships with merchants throughout the onboarding process. Deployment Readiness Verification
• Confirm merchant awareness of terminal requests and validate interest before deployment. 
• Verify business information and availability for terminal installation or delivery.
• Ensure all required documentation is complete before transitioning merchants to onboarding. Data Management & Reporting 
• Accurately document call outcomes, customer feedback, and engagement status in designated tracking tools.
• Maintain up-to-date records of merchant interactions and sales activities.
• Provide daily and weekly performance reports to the Team Lead.
• Identify common customer concerns and recommend process improvements.

Customer Retention Support:

• Engage inactive or underperforming merchants to understand challenges affecting terminal usage.
• Promote reactivation initiatives and encourage increased transaction activity.
• Gather insights that can support customer retention and product enhancement strategies

Requirements:

• Minimum of OND, HND, or Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
• 1–3years of experience in tele-sales, customer service, call center operations, or business development.
• Experience within fintech, banking, payments, or POS-related services is an added advantage