Telemarketing Supervisor
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Job summary
The Telemarketing Supervisor will oversee daily telemarketing operations, lead and motivate a team of telemarketers, ensure performance targets are met, and maintain high standards of customer engagement. The role requires strong leadership, monitoring of call quality, and continuous improvement of team productivity.
Min Qualification:
OND
Experience Level:
Mid level
Experience Length:
3 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Supervise and coordinate the daily activities of telemarketers
- Monitor call performance, quality, and adherence to scripts and company policies
- Set daily, weekly, and monthly targets and ensure they are achieved
- Train, coach, and mentor telemarketers to improve conversion rates
- Prepare performance reports and provide feedback to management
- Handle escalated customer concerns professionally
- Ensure accurate data entry and proper use of CRM systems
- Motivate team members and maintain a positive work environment
- Implement process improvements to enhance productivity and efficiency
Requirements:
- Minimum of OND/HND/Bachelor’s degree in any relevant field
- Proven experience in telemarketing, call center, or sales supervision
- Strong leadership and people management skills
- Team leadership and supervision
- Sales and customer engagement
- Performance monitoring and reporting
- Coaching and training
- Time management and multitasking
- Excellent communication and interpersonal abilities
- Ability to analyze performance metrics and generate reports
- Good organizational and problem-solving skills
- Proficiency in basic computer applications and CRM tools
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