Technical Support Specialist (Remote)

About The Role
We’re hiring a Technical Support Specialist to support a complex SaaS platform in a high-performance environment. This role goes beyond basic support — you’ll troubleshoot deeply, guide customers through implementation, and act as a product expert.
Key Responsibilities

• Provide technical support via chat and Slack
• Troubleshoot integrations, automations, and configurations
• Support onboarding and product implementation
• Create and maintain help center documentation
• Escalate product issues and share feedback with engineering
• Collaborate with cross-functional teams
  

What Success Looks Like

• High CSAT and fast response times
• Strong first-contact resolution rate
• Consistent knowledge base contributions
• Successful support of onboarding and setup
• Recognized as a product expert internally
  

Qualifications

• 2+ years of technical support experience (SaaS required)
• Strong troubleshooting and analytical thinking
• Experience with Zendesk or Gorgias preferred
• Strong written communication skills
• Comfortable explaining technical concepts to non-technical users
  

Ideal Candidate

• Proactive and resourceful
• Strong problem-solver
• Professional and well-spoken
• Comfortable joining customer calls (Google Meet)
• Eager to learn and grow
  

Tech & Work Requirements

• Minimum of Core i3 or Ryzen 3 with at least 8GB RAM
• 30 Mbps internet connection (LAN) + backup connection required
• Reliable power source and backup setup
  

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow
  

READY TO JOIN US?
If you’re someone who enjoys solving complex problems, learning new systems, and going beyond surface-level support, this role is for you.
We’re looking for driven individuals who are resourceful, proactive, and ready to grow into a product expert.
Apply today and take the next step in your technical support career.
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