Technical Support Specialist

Responsibilities:

• Provide technical support to users via chat, email, or voice.
• Diagnose and troubleshoot hardware, software, and system issues.
• Guide users through step-by-step solutions in a clear, calm manner.
• Document issues, resolutions, and troubleshooting steps accurately.
• Escalate complex or unresolved issues to higher-level technical teams.
• Follow technical support procedures, SLAs, and quality standards.
• Maintain a professional and customer-focused approach in all interactions.

Requirements :

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 3 years of proven experience in technical support, IT support, help desk, or similar roles.
• Strong understanding of basic computer systems, operating systems, and software applications.
• Ability to explain technical concepts to non-technical users.
• Good written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience supporting SaaS platforms, web applications, or internal systems.
• Familiarity with ticketing systems, remote support tools, and CRMs.
• Knowledge of networking basics, system administration, or cloud platforms.
• Experience working in a remote technical support environment.
• Reliable internet connection and a personal computer.
• Quiet, distraction-free workspace.
• Ability to manage time effectively and meet response time targets.
• Willingness to work scheduled shifts, including evenings or weekends if required.

Renumeration: NGN 500,000 (Non-negotiable)