Technical Sales Agent
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Job summary
The technical sales agent (TSA) is the face of our company and stands at the forefront of IoT and clean cooking technology. In this role, you will guide entire communities through the Safi transition – serving as a technology-driven community educator, problem solver, and frontline innovator.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
Awareness & Consideration:
- Conduct methodical targeting of streets and households through campaigns.
- Empower families to compare current methods with Safi’s economy and safety.
Request & Onboarding:
- Manage enrolment end-to-end: KYC data collection, bank account setup, and PropCo training.
- Ensure seamless mobile app adoption.
Installation & Craftsmanship:
- Conduct pre-installation home inspections. Configure, install, and commission Kibo smart meters and 12.5kg LPG cylinders with technical precision.
Service & Monitoring:
- Perform post-installation audits and continuous engagement.
- Administer user surveys, award loyalty points, and prevent 'fuel stacking'.
Requirements:
- You must be comfortable with numbers and have the ability to explain them.
- Agile learner capable of mastering Kibo software/hardware architecture.
- Passion for safe configuration and installation of smart meters.
- Proficiency in mobile apps for onboarding and billing.
- High integrity, kindness, and a genuine desire to serve communities.
- Ability to interact effectively with clients, addressing needs and building trust.
- Commitment to delivering excellent service and ensuring customer satisfaction.
- Capable of explaining technical solutions clearly to non-technical audiences.
Location: Surelere, Lagos
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