Technical Operations Assistant (Cloud & Development Support)

Responsibilities:

• Manage and maintain access permissions across AWS, GitHub, Jira, and other platforms.
  
• Create and update IAM roles, policies, and user credentials (under supervision).
  
• Support developers by resolving access and configuration issues.
  
• Monitor system activities, update documentation, and maintain environment records.
  
• Handle deployment support tasks (ECS, ECR, CI/CD pipelines, SSL certificates, etc.).
  
• Coordinate between the tech team and management to close blockers quickly.
  
• Follow strict security and confidentiality standards for all technical systems.
  
• Maintain logs and weekly reports of all technical actions taken.

Requirements:

• 4-6 years of experience in DevOps support, cloud administration, or technical coordination.
  
• Basic understanding of AWS (IAM, ECS, ECR, S3, CloudFormation).
  
• Working knowledge of GitHub (repositories, permissions, Actions).
  
• Strong attention to detail and excellent documentation habits.
  
• Ability to communicate clearly with developers and non-technical managers.
  
• Reliable internet connection and ability to work independently.
  
• Commitment to confidentiality and security compliance.
  
• Familiarity with Jira or similar project-tracking tools.
  
• Basic scripting (Python, Bash, or PowerShell).
  
• Experience using Microsoft 365 or SharePoint for documentation.
  
• Prior remote work experience supporting an international team.