Tech Support Officer
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Job summary
We are seeking to hire a Tech Support Officer to join our team.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ibadan & Oyo State, Nigeria
Job descriptions & requirements
Responsibilities:
- Provide prompt technical assistance to internal staff or clients via email, phone, or in person for hardware, software, network, and system issues.
- Install, configure, and update operating systems, applications, and hardware peripherals (computers, printers, routers).
- Set up user accounts, manage permissions, enforce security protocols, and assist with password resets or network access problems.
- Log, prioritise, and track support requests using a ticketing system, escalating complex issues to specialised IT engineering teams when necessary.
- Create basic end-user documentation, FAQs, and guides, and assist in onboarding new employees on company IT systems and security practices.
Requirements:
- Minimum qualification of OND.
- 1 year of previous experience in a similar role.
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