Tech Support Manager

Responsibilities:

Product & Project Support:

• Create, manage, and update Jira or Linear tasks.
• Assist with product testing (QA), document bugs, and reproduce issues.
• Maintain technical documentation and internal knowledge bases (Notion, Confluence).
• Help coordinate product launch checklists and retrospectives.
   

Reporting & Analytics:

• Compile reports using tools.
• Track key KPIs and generate summaries for leadership and stakeholders.
• Build and maintain dashboards in Google Sheets, Notion, etc.

Executive Support:

• Schedule and organize meetings, create agendas, and take notes.
• Track action items and follow-ups across teams and calendars.
• Draft internal updates and executive summaries.
   

Marketing & Content Ops:

• Assist with marketing campaigns, social content scheduling, and repurposing blog posts.
• Conduct market and competitor research (pricing, feature comparisons).
• Help maintain the company website or CMS (optional).
   

CRM & Customer Insights:

• Maintain clean CRM records (e.g., HubSpot, Pipedrive).
• Assist with lead generation and prospect research.
• Monitor support channels, escalate issues, and summarize customer feedback.
   

Automation & Tools:

• Set up and manage workflows in tools like Zapier, Airtable, or Notion.
• Manage project tracking and status updates using Trello, Asana, or similar.

What You Bring:

• Strong organizational and communication skills.
• Tech-savvy: Comfortable navigating digital tools, no-code platforms, and dashboards.
• Excellent written English (for documentation, communication, and summarizing data).
• Self-starter mindset with a bias for action and ownership.
• Bonus Experience working in a startup or product-led environment.
   

Tools You May Work With:

• Jira/Linear
• Notion/Confluence
• Google Workspace
• Slack/Zoom
• Zapier/Airtabl/ Make
• HubSpot/Pipedrive/Intercom
• Trello/Asana/ClickUp
• Figma/Loom (for async updates)
• Mixpanel/GA /Stripe/Looker Studio
  

Success in 3–6 Months Looks Like:

• The CEO/CTO is spending significantly less time on routine coordination and more on strategy.
• Tasks are better tracked, meetings are more productive, and reporting is systematized.
• You’re anticipating needs, spotting inefficiencies, and actively contributing to team productivity.