Team Lead/Supervisor
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Job summary
As a Team Lead, you will be responsible for overseeing the performance and coordination of a team of employees, including agents and administrative staff. This role requires strong leadership, organizational skills, and the ability to introduce creative solutions for workflow automation and process optimization.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Supervising and managing team members across various functions.
- Coordinating work schedules, including alternating day and night shifts.
- Resolving escalated issues and providing guidance to team members.
- Monitoring team performance and providing constructive feedback.
- Developing and implementing creative methods to automate workflows and improve team efficiency.
- Preparing and managing reports using Microsoft Excel and Office tools.
- Ensuring compliance with company policies and maintaining a high level of professionalism.
Requirements:
- Proficiency in Microsoft Excel, Word, and other Office tools.
- Strong leadership and organizational skills.
- Experience with workflow automation and creative problem-solving.
- Proven ability to manage and motivate a team effectively.
- Flexibility to work alternating shifts.
- Excellent communication skills and attention to detail.
- Must provide a guarantor for employment.
Microsoft Office
Microsoft Excel
PowerPoint
CRM software
Airtable
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