Team Lead, Relationship Manager

Responsibilities:

• Lead and train a team of Relationship Managers, providing guidance, support, and coaching to foster and providing constructive feedback to drive individual and team success.
• Oversee the Relationship Manager team in building and maintaining strong relationships with clients, including individuals and agencies, to understand their needs, preferences, and objectives.
• Serve as an escalation point for complex client inquiries or issues, collaborating with team members to ensure timely and effective resolution.
• Develop and execute strategic account management plans to optimize client satisfaction, retention, and revenue growth, including upselling and cross-selling additional products or services.
• Conduct regular account reviews and check-ins with clients to assess satisfaction levels, review performance metrics, and identify opportunities for value-added services.
• Collaborate with cross-functional teams, including sales, marketing, claims, and provider relations, to align client needs with company capabilities and drive business growth.
• Identify opportunities for process improvement and service innovation to enhance the client experience, streamline workflows, and increase operational efficiency.
• Work closely with internal teams to implement best practices, tools, and technologies to support effective client relationship management and service delivery.
• Monitor team performance, analyze client feedback and satisfaction surveys to identify trends, areas for improvement, and opportunities for recognition.
• Prepare regular reports and dashboards on team performance, client satisfaction, and revenue generation for management review and decision-making.
• Oversee contract negotiation and renewal processes, working closely with internal teams and clients to ensure alignment of terms, pricing, and service levels.

Qualifications & Professional Experience:

• Bachelor's degree in business administration, healthcare management, or related field.
• Master’s degree is a plus.
• A minimum of 7 years of relevant experience in business development, client relationship management, account management, or sales, preferably in the healthcare insurance industry.
• Previous experience in a leadership or supervisory role, with demonstrated ability to lead and develop teams to achieve goals and objectives.
• Strong understanding of the Nigerian healthcare insurance market and regulatory environment.
• Proficiency in CRM software and Microsoft Office suite.

Core Skills & Functional Competencies

• Excellent communication and problem-solving skills.
• Proactiveness and ability to challenge status quo
• Proactiveness and strategic thinking.
• Proficiency in CRM software and Microsoft Office suite.
• Ability to meet and exceed sales targets.
• Excellent customer relationship skills.
• Good networking and relationship management skills.

Remuneration: NGN 700,000 

• HMO
• Pension
• Performance Bonus