Retail Operations Manager

Store Operations & Execution:

• Oversee daily store operations including opening, closing, and shift handovers
• Maintain high standards of cleanliness, safety, and customer experience at all times
• Ensure all store equipment (freezers, fridges, POS peripherals, shelving) are functional through frequent checks and preventive maintenance

Floor Management & Visual Merchandising:

• Enforce approved planograms to ensure proper shelving and category display
• Ensure high-margin products are placed at eye level and impulse-buy items are stocked at checkout points
• Monitor shelf availability and presentation throughout the day and correct gaps immediately

Inventory, Stock Control & Loss Prevention:

• Investigate all stock variances and lead root-cause analysis
• Schedule, supervise, and sign off on stock counts
• Oversee the "Back Door" intake process to ensure supplier deliveries match invoices exactly (quantity, quality, expiry)
• Implement and enforce strict FIFO (First-In-First-Out) systems across all categories
• Conduct regular expiry-date checks and proactively manage near-expiry stock

Sales, Cost Control & Risk Mitigation:

• Drive daily and monthly sales performance in line with targets
• Monitor sell-through rates, slow-moving stock, and stock aging
• Collaborate with procurement on reorder quantities and supplier performance
• Enforce cost-control measures to reduce shrinkage, damages, and expiries
• Identify operational risks early and implement mitigation actions
• Support promotions, pricing changes, and in-store activations to improve sell-through

People Management & Training:

• Create and manage efficient shift schedules to meet peak and off-peak demand
• Supervise store staff and department leads across all shifts
• Train staff regularly on customer service, product knowledge, cross-selling, and upselling
• Enforce the Code of Conduct, policies, and SOPs consistently

Customer Experience & Issue Resolution:

• Handle and resolve customer complaints professionally and promptly
• Track recurring complaints and implement corrective actions

Reporting & Management Communication:

• Prepare and submit daily, weekly, and monthly reports
• Provide clear operational insights to management and escalate issues proactively

Requirements:

• Bachelor’s degree or equivalent experience in Business Administration, Retail Management, Operations, or a related field
• Minimum of 3+ years' experience in supermarket, FMCG retail, or multi-category retail operations
• Proven experience managing high-volume inventory with hundreds to thousands of SKUs
• Demonstrated success reducing shrinkage, expiries, and stock variances
• Experience leading teams across shifts in a fast-paced retail environment

Technical & Operational Skills:

• Strong knowledge of inventory management principles
• Ability to read and interpret sales, stock, and variance reports
• Comfortable working with POS systems and basic inventory software
• Solid understanding of cost control and retail margin drivers
• Strong people-management and disciplinary skills
• High level of integrity and accountability
• Detail-oriented with a strong execution mindset

Other Requirements:

• Willingness to work retail hours, including weekends and public holidays
• Ability to lead from the floor and set the standard by example