Supermarket Manager
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Job summary
The supermarket manager will be responsible for the day-to-day management of the supermarket’s activities, ensuring operational efficiency, profitability, staff performance, customer satisfaction, and adherence to company policies. This role requires a proactive leader with excellent organizational, leadership, and problem-solving skills.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
6 years
Job descriptions & requirements
Responsibilities:
Operational Management
- Oversee daily supermarket activities to ensure smooth operations across all departments (grocery, fresh produce, bakery, warehouse, etc.).
- Implement and monitor standard operating procedures (SOPs) to maintain efficiency and compliance.
- Ensure proper inventory management, including stock ordering, replenishment, and control to minimise wastage or stock-outs.
- Maintain cleanliness, safety, and compliance with health and safety regulations.
Financial & Sales Management
- Monitor and analyse sales performance, implementing strategies to increase revenue and reduce operational costs.
- Manage the store budget, expenses, and financial targets.
- Ensure accurate cash handling, reconciliation, and banking procedures.
Staff Management
- Recruit, train, supervise, and evaluate supermarket staff across various departments.
- Prepare and manage staff schedules to ensure adequate coverage and efficiency.
- Lead, motivate, and coach the team to deliver excellent customer service.
- Handle staff performance reviews, disciplinary actions, and conflict resolution.
Customer Service & Experience
- Ensure customers receive prompt, friendly, and professional service at all times.
- Handle customer complaints effectively and implement strategies to enhance customer satisfaction.
- Maintain store layout and displays for an appealing shopping environment.
Compliance & Reporting
- Ensure compliance with company policies, procedures, and relevant laws.
- Prepare daily, weekly, and monthly operational reports for management.
- Track KPIs to assess operational effectiveness and make necessary improvements.
Requirements:
- Bachelor’s degree in business administration, management, or a related field (HND holders with strong experience can apply).
- Minimum of 6 years of proven experience in retail/supermarket management.
- Strong leadership, communication, and organisational skills.
- Proficiency in MS Office and retail management software.
- Excellent problem-solving and decision-making abilities.
- Knowledge of inventory control, merchandising, and retail trends.
Remuneration: NGN 250,000 - NGN 400,000
Work Schedule:
- Full-time,
and is ready to work and close late in line with supermarket
hours.
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