Operations Intern

Responsibilities:

Admission Management (60% of role):

• Process university applications on direct university admission portals
• Manage applications on third-party platforms
• Submit fully-funded scholarship applications
• Track application statuses and deadlines and follow up on pending submissions
• Maintain accurate student records and application databases using CRM systems
• Prepare and compile application documents (transcripts, recommendation letters, personal statements, CVs, portfolios)
• Ensure all applications meet university requirements and submission deadlines
• Respond to university queries and requests for additional documentation
• Coordinate with partner universities and education agents

Visa Application Processing (15% of role):

• Prepare visa applications for multiple countries (UK Student Visa, US F-1, Canada Study Permit, Schengen, Australia Student Visa, etc.)
• Complete online visa application forms accurately on official government portals (UKVI, IRCC, VFS Global, etc.)
• Compile visa supporting documents (financial documents, acceptance letters, accommodation proof, travel itineraries)
• Prepare Confirmation of Acceptance for Studies (CAS) requests and processing
• Draft visa cover letters and statements of purpose for visa applications
• Verify financial documentation meets visa requirements (bank statements, sponsor letters, loan approvals)
• Schedule visa appointments and biometric enrollment for clients
• Track visa application progress and provide status updates to clients
• Prepare clients for visa interviews with country-specific guidance and mock interviews
• Stay updated on changing visa regulations, policies, and documentation requirements for all destination countries
• Liaise with visa application centers (VFS Global, TLS Contact, etc.) to resolve queries
• Maintain visa application tracker and success rate statistics

Research & Content Development (20% of role):

• Research scholarship opportunities, university programmes, and admission requirements
• Monitor changes in visa policies and immigration rules for all destination countries
• Stay updated on international education trends and application procedures
• Create informative content for social media, websites, and client communications
• Develop application guides, visa checklists, and resource materials for students
• Compile weekly scholarship bulletins and visa policy updates
• Research country-specific requirements (financial proof, health insurance, accommodation)
• Create comparison guides for visa processes across different countries

Client Support & Coordination (5% of role):

• Communicate with clients via email, WhatsApp, and phone regarding application and visa progress
• Provide guidance on document preparation for both admissions and visa applications
• Assist in organizing webinars, information sessions, and pre-departure orientations
• Respond to client queries about timelines, requirements, and processes
• Provide basic counseling to prospective students on study destinations and visa requirements

Requirements:

• Excellent internet research skills and digital literacy
• Strong computer proficiency (Microsoft Office Suite: Word, Excel, PowerPoint, and PDF tools)
• Fast and accurate typing skills (minimum 40 WPM)
• Exceptional attention to detail and accuracy (CRITICAL for visa applications)
• Excellent written and verbal communication skills in English
• Ability to work with multiple online portals and learn new government systems quickly
• Strong organizational skills managing multiple applications and deadlines simultaneously
• Understanding of document formatting and official correspondence
• Ability to handle confidential information with discretion
• Strong time management and ability to work under pressure
• Self-motivated with willingness to learn complex procedures