Store Manager

Responsibilities:

• Oversee the day-to-day operations of the store to ensure smooth and efficient business activities.
• Supervise, train, and motivate store staff to achieve operational and sales targets.
• Manage inventory by monitoring stock levels, conducting regular stock counts, and ensuring accurate record-keeping.
• Receive, inspect, and verify incoming goods against purchase orders and delivery notes.
• Ensure proper storage, labeling, and organization of all products to prevent damage, loss, or expiry.
• Monitor stock movement and initiate timely replenishment to avoid stock shortages or overstocking.
• Maintain accurate inventory records using manual registers or inventory management software.
• Develop and implement inventory control procedures to minimize stock discrepancies and shrinkage.
• Ensure compliance with company policies, health and safety regulations, and operational standards.
• Monitor sales performance and prepare daily, weekly, and monthly operational reports.
• Resolve customer complaints and operational issues promptly and professionally.
• Coordinate with procurement, warehouse, and logistics teams to ensure timely delivery of goods.
• Monitor store cleanliness, product displays, and overall store presentation.
• Ensure all company assets, equipment, and facilities are properly maintained and secured.
• Conduct regular audits and stock reconciliation exercises.
• Manage the store budget, control operational expenses, and recommend cost-saving measures.
• Analyze sales trends and customer demand to improve inventory planning and profitability.
• Ensure proper documentation of stock transfers, returns, damaged goods, and write-offs.
• Implement loss prevention measures and investigate inventory variances.
• Foster a positive, productive, and customer-focused work environment.
• Perform any other duties assigned by Management.

Requirements:

• Minimum of an HND in Business Administration, Supply Chain Management, Logistics, Marketing, Accounting, or a related field.
• Professional certification in Inventory Management, Supply Chain, or Retail Management is an added advantage.
• Minimum of 2 years of experience in store management, retail management, inventory control, or warehouse operations.
• Previous supervisory or leadership experience in a retail, hospitality, manufacturing, FMCG, or distribution environment is preferred.
• Strong leadership and team management skills.
• Excellent inventory management and stock control knowledge.
• Proficiency in inventory management systems and Microsoft Office Suite (especially Excel).
• Strong analytical and numerical skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy in record-keeping.
• Good understanding of procurement, warehousing, and logistics operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Customer service orientation and relationship management skills.
• Ability to analyze sales reports and inventory trends.
• Knowledge of merchandising principles and retail operations.
• Ability to manage multiple tasks and meet deadlines.
• Strong financial awareness, budgeting, and cost control skills.
• Ability to work under pressure and adapt to changing business needs.
• High level of integrity, accountability, and professionalism.
• Knowledge of health, safety, and security standards applicable to store operations.
• Ability to train, mentor, and develop store personnel.
• Commitment to continuous improvement and operational excellence.