Spa Manager

Responsibilities:

Operational Leadership:

• Manage all daily spa operations to ensure efficiency, cleanliness, and premium service delivery.
• Oversee the upkeep of spa facilities, treatment rooms, equipment, and ambiance.
• Implement and monitor standard operating procedures across all spa service points.

Staff Supervision & Development:

• Recruit, onboard, schedule, and supervise spa therapists, front-desk staff, and attendants.
• Conduct periodic performance evaluations, coaching sessions, and continuous training programs.
• Foster a positive, professional, and customer-centric work culture.
• Ensure staff adhere to the grooming, etiquette, and service standards of the Safari group.

Client Experience Management:

• Ensure clients receive outstanding, personalized, and memorable spa experiences.
• Resolve customer complaints or escalations promptly and professionally.
• Monitor and improve customer satisfaction metrics, feedback systems, and service quality scores.
• Develop special service packages and wellness programs tailored to Safari’s diverse clientele.

Business Growth & Revenue Optimization:

• Work with management to set revenue targets and achieve profitability goals.
• Promote spa services, membership packages, retail products, and loyalty programs.
• Implement pricing strategies, upselling initiatives, and client retention plans.
• Collaborate with other Safari business units to create cross-selling opportunities.

Administrative & Compliance Management:

• Manage booking systems, staff schedules, reports, and inventory records.
• Ensure compliance with health, safety, sanitation, and regulatory standards.
• Maintain updated staff certifications, licenses, and equipment logs.
• Prepare and submit periodic operational and financial reports to management.

Innovation & Service Expansion:

• Identify new service trends, products, and technologies to keep the spa competitive.
• Recommend new treatments, wellness experiences, and service lines suited for a diversified group of companies.
• Participate in strategic planning for expansion into additional locations or facilities.

Requirements:

• Minimum of a B.Sc. qualification
• Minimum of 2 years of experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.