Spa Manager

Responsibilities:

Operations & Service Delivery:

• Oversee daily spa operations, including opening/closing procedures, staff scheduling, and stringent hygiene standards.
  
• Ensure all treatments and guest interactions are delivered consistently to premium brand standards.
  
• Monitor staff punctuality, appearance, and overall professionalism.
  
• Maintain absolute personal and staff hygiene, neatness, and decorum at all times.

Team Management:

• Supervise therapists, technicians, stylists, front desk personnel, and support staff.
  
• Enforce corporate performance standards and hold staff accountable to daily targets.
  
• Conduct structured weekly team briefings and operational training sessions.

Revenue & Sales Performance:

• Drive daily, weekly, and monthly revenue targets across all service lines.
  
• Actively upsell spa packages, retail products, and exclusive memberships.
  
• Track and analyze bookings, walk-ins, and front desk conversion rates.

Client Experience:

• Ensure an exceptional, flawless client journey from entry to exit.
  
• Handle client complaints and service recovery professionally and efficiently.
  
• Build and nurture client retention and loyalty systems.

Inventory & Reporting:

• Monitor product usage closely to control costs and prevent wastage.
  
• Submit comprehensive daily and weekly operational reports to executive management.
  
• Collaborate with the accounts department on seamless daily revenue reconciliation.

Requirements:

• A minimum of 3–5 years of verifiable experience in spa, salon, or premium hospitality management.
  
• Strong leadership capability, firm discipline, and exceptional organizational skills.
  
• Sales-oriented mindset with a proven track record of driving business metrics (VERY important).
  
• Excellent communication, interpersonal, and customer relationship skills.
  
• High level of personal accountability, emotional intelligence, and structural execution.

Key Performance Indicators (KPIS):

• Consistent achievement of Daily & Monthly Revenue Targets
  
• Client Retention and Repeat Visit Rates
  
• Staff Productivity and Utilization Rates
  
• Booking Conversion Rate (Inquiries/Walk-ins to Paid Bookings)
  
• Zero tolerance for operational lapses and standard deviations

Ideal Candidate Profile:

• The ideal professional is structured, firm, and emotionally intelligent.
• You have the unique ability to strictly enforce luxury standards and daily operational discipline without diminishing team morale.
• You deeply understand that a premium spa is simultaneously a high-end luxury sanctuary and an aggressive commercial business.

Remuneration: NGN 230,000 – 280,000 Monthly