Social Media/Customer Service Manager

Responsibilities:

Social Media Management:

• Develop and execute social media strategies to increase brand awareness and engagement.
• Create, curate, and manage content across platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.).
• Monitor analytics and prepare performance reports to measure campaign success.
• Respond promptly to comments, messages, and inquiries on social media channels.
• Stay updated on industry trends, competitor activities, and emerging digital tools.
• Collaborate with the marketing team to run paid ads and promotional campaigns.

Customer Service:

• Handle customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products/services and resolve complaints efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and feedback to improve service delivery.
• Work closely with internal teams to ensure customer satisfaction and loyalty.
• Follow up with customers to ensure issues are resolved and expectations are met.

Requirements:

• Bachelor’s degree in communications, Marketing, Business Administration, or related field.
• Minimum of 2 years’ experience in social media management and/or customer service.
• Strong knowledge of social media platforms, tools, and analytics.
• Excellent communication skills (written and verbal).
• Ability to multitask, prioritize, and work under pressure.
• Tech-savvy with proficiency in Microsoft Office and CRM tools.
• Must be female (as per role preference stated).
• Must reside around Lekki–Ajah axis of Lagos.