Service Manager
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Job summary
The Service Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient service delivery, customer satisfaction, productivity, and profitability. The role involves managing technicians, service advisors, workflow processes, and maintaining high service standards.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage and supervise all workshop operations and service personnel.
- Plan, schedule, and monitor vehicle repairs and maintenance activities.
- Ensure jobs are completed within agreed timelines and quality standards.
- Monitor workshop productivity, efficiency, and profitability.
- Handle customer concerns and ensure exceptional customer service.
- Coordinate with parts, procurement, and technical teams to ensure seamless operations.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Prepare operational reports and performance analyses.
- Train, mentor, and evaluate workshop staff.
- Drive continuous improvement initiatives within the service department.
Requirements:
- Bachelor's Degree or HND in Mechanical Engineering, Automotive Technology, Business Administration, or a related field.
- Minimum of 4 years' experience in automotive service management.
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