Service Engineer

Responsibilities:

Vehicle Diagnosis and Troubleshooting:

• Diagnose mechanical, electrical, hydraulic, pneumatic, and electronic faults in heavy-duty trucks.
• Use diagnostic equipment and software to identify technical issues accurately.
• Conduct inspections and technical assessments of vehicles and components.

Maintenance and Repair Operations:

• Perform preventive and corrective maintenance on heavy-duty trucks and related systems.
• Repair or replace defective parts, engines, transmissions, braking systems, suspensions, and electrical components.
• Ensure repairs are completed according to manufacturer standards and company procedures.

Technical Support and Field Service:

• Provide technical support to customers, drivers, and workshop personnel.
• Respond to field breakdowns and emergency repair requests.
• Conduct on-site repairs and technical inspections when required.

Vehicle Inspection and Testing:

• Carry out pre-delivery inspections (PDI) and post-repair testing of trucks.
• Ensure vehicles are roadworthy and meet operational and safety standards before release.
• Monitor vehicle performance and recommend corrective actions.

Documentation and Reporting:

• Prepare service reports, fault diagnosis reports, maintenance records, and job cards.
• Maintain accurate records of repairs, spare parts usage, and technical activities.
• Update service history and maintenance schedules for assigned vehicles.

Spare Parts and Inventory Coordination:

• Identify and request required spare parts, tools, and consumables.
• Coordinate with the parts department for timely availability of components.
• Ensure proper handling and accountability of workshop tools and equipment.

Warranty and Quality Compliance:

• Ensure compliance with manufacturer specifications and service quality standards.
• Follow company quality assurance procedures during repairs and maintenance.

Health, Safety, and Environmental Compliance;

• Adhere to workshop safety policies, operational procedures, and environmental regulations.
• Ensure safe handling of workshop equipment, oils, batteries, and hazardous materials.
• Maintain cleanliness and safety within the workshop environment.

Customer Service and Relationship Management:

• Communicate technical findings and repair recommendations to customers.
• Provide professional after-sales technical support and customer assistance.
• Ensure high levels of customer satisfaction and service quality.

Training and Technical Development:

• Support training and mentoring of junior technicians and mechanics.
• Stay updated on new truck technologies, diagnostic systems, and manufacturer updates.
• Participate in technical training and certification programs.

Requirements:

• Minimum of 5–8 years’ experience in heavy-duty truck maintenance, diagnostics, or technical service operations.
• Experience working with truck brands such as SINOTRUK, HOWO, Volvo, Scania, MAN, Mercedes-Benz, or similar is an added advantage.
• HND/bachelor’s degree in mechanical engineering or automotive engineering.
• Technical certifications in heavy-duty truck maintenance are an added advantage.