Service & Aftermarket Deputy Manager

Responsibilities:

• Manage daily scheduling, dispatch, and execution of service tasks.  
  
• Supervise staff and ensure compliance with HSE and company regulations.  
• Optimize resource allocation (personnel, tools, equipment).  
• Review reports, including FSRs, warranty claims, attendance sheets, and petty cash.  
• Track quotations, orders, invoices, and related documents.  
• Serve as a secondary point of contact for customers and maintain strong communication.  
• Audit inventory, supervise spare parts ordering/dispatch, and validate stock reports.  
• Oversee documentation, HR support, and compliance with policies and safety standards.  
• Prepare weekly updates and monthly KPI reports  
• Support financial planning, budgeting, and timely processing of invoices.  
• Promote a strong safety culture through regular briefings and enforcement of HSE practices.  
• Recommend improvements to workflows, processes, and data management.  

Requirements:

• BSc in Business Administration or BEng in any Engineering discipline  
  
• Minimum 2 years in a similar role and 3+ years in a supervisory/team lead position  
• Basic technical understanding (hydraulics, electrical, mechanical)  
• Proven experience managing administrative and technical teams  
• Strong communication and customer service skills  
• Proficiency in service management software and MS Office 365  
• Excellent problem-solving and decision-making ability  
• Valid Nigerian driver’s license