Service Advisor/Operations Associate

Responsibilities:

• Serve as the primary point of contact for customers from vehicle intake through delivery.
• Understand customer concerns, coordinate inspections, prepare estimates, and explain recommended repairs.
• Manage customer approvals, updates, complaints, and follow-ups.
• Coordinate daily vehicle workflow and job allocation with technicians.
• Track all vehicles and jobs to ensure timely completion and delivery.
• Monitor workshop productivity, turnaround time, quality, and technician utilization.
• Identify legitimate opportunities to increase average ticket through recommended maintenance and repairs.
• Support parts procurement, availability, and inventory controls.
• Ensure accurate job costing, pricing, invoicing, and payment collection.
• Conduct or coordinate final quality checks before vehicles are released.
• Maintain accurate daily and weekly workshop performance reports.
• Lead daily team coordination and promote accountability, professionalism, and excellent customer service.

Requirements:

• 3+ years of experience in automotive service, workshop operations, service advising, or a related role.
• Strong understanding of vehicle servicing and repair processes.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Comfortable working with numbers, targets, and performance metrics.
• Experience coordinating technicians or workshop teams is preferred.
• Experience with workshop management software/CRM is an advantage.
• Strong integrity and attention to detail.
• Ability to work in a fast-paced environment and manage multiple jobs simultaneously.

What We're Looking For: We want someone who is commercially minded, organized, customer-focused, and takes ownership. You should be comfortable speaking with customers, managing technicians, solving operational problems, and using data to improve workshop performance.

Compensation: Competitive salary + performance-based incentives.