Salon/Retail Manager
Job summary
In summary, the aim of the role is to ensure the smooth running of our salon, addressing/troubleshooting problems as they arise, managing staff and effectively communicating store activities to the Founder and other senior management. The role entails managing the day-to-day operations in the salon, including salon staff, timetables and the salon booking process; ensuring client satisfaction; aiding in developing new structures and processes; assisting in executing KA's sales and marketing strategy; liaising with a range of stakeholders - senior management, suppliers and partners.
Job descriptions & requirements
Responsibilities:
- Managing the day-to-day operations in the salon and analysing results
- Managing salon staff and timetables
- Managing the salon booking process and ensuring client satisfaction
- Aiding in developing new structures and processes
- Assisting in executing the KA sales and marketing strategy
- Liaising and networking with a range of stakeholders: senior management, suppliers, colleagues and partner organisations
Requirements:
- Previous experience managing a salon or retail team (we will follow up on references)
- A "people person" - someone who can get on with junior staff, senior management and customers alike
- A problem solver who doesn't just burden management with issues, but can think through and present potential solutions
- A team player who truly wants to see the business succeed
- Demonstrable professionalism and ambition, with a strong work ethic
- The ability to think on your feet without requiring constant instructions or validation
- Excellent communication skills (both spoken and written)
- Strong organisational, people and time management skills, with the ability to multitask
- Attention to detail
- The thirst to keep learning
About The Kinky Apothecary
Nigeria's pioneer one-stop natural hair company, Kinky Apothecary, is expanding rapidly!
We are looking for driven, ambitious self-starters to join our team as we continue in our mission to disrupt conformity and change the traditional narrative of beauty in the industry.
We initially launched 15 years ago as a purely retail platform (Nigeria’s first natural hair company, in fact!) and in our quest to shatter Eurocentric beauty standards, we restructured and rebranded in 2020 to adopt a science and data-driven approach to democratising the haircare industry.
We’re building the beauty brand of the future - a new standard in understanding, caring for and celebrating hair, rooted in African culture.
As we launch our new Lekki Salon + Retail Store, we are on the search for a LAGOS-BASED Manager to oversee the new space.
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