Salon Manager

Responsibilities:

• Oversee the day-to-day operations of the salon.
• Ensure the salon opens and closes according to schedule.
• Monitor service quality and customer satisfaction.
• Ensure cleanliness, hygiene, and safety standards are maintained.
• Supervise barbers, supervisors, receptionists, and other salon staff.
• Develop staff schedules and manage attendance.
• Conduct performance reviews and provide coaching where necessary.
• Recruit, onboard, and train new employees.
• Develop strategies to increase customer retention and salon revenue.
• Monitor daily, weekly, and monthly sales performance.
• Promote salon services and products.
• Build relationships with customers and handle escalated complaints.
• Monitor inventory levels and order supplies when necessary.
• Ensure proper stock control and prevent wastage.
• Manage cash handling and daily financial reporting.
• Prepare operational and sales reports for management.

Requirements:

• Minimum of OND/HND/Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
  
• Minimum of 2 years of experience in salon management, hospitality, retail, or customer service management.
• Previous experience managing teams and operations is required.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Sales and business development capabilities.
• Inventory and financial management skills.
• Problem-solving and decision-making ability.
• Proficiency in Microsoft Office applications.

Key Performance Indicators:

• Monthly revenue growth.
• Customer satisfaction ratings.
• Staff productivity and retention.
• Inventory accuracy and cost control.
• Achievement of operational targets.