Sales and Customer Service Representative
Job summary
We are seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our team in the fashion, crafts, and retail industry. The ideal candidate will be responsible for attending to customer enquiries, promoting and selling our products, processing orders, and ensuring an excellent customer experience.
Job descriptions & requirements
Responsibilities:
- Attend to customer enquiries via phone calls, WhatsApp, social media, and other communication channels.
- Promote and sell the company's fashion, craft, and retail products to prospective and existing customers.
- Respond promptly and professionally to customer questions, complaints, and requests.
- Process customer orders, confirm payments, and coordinate order fulfilment and delivery.
- Follow up with prospective customers to convert enquiries into sales.
- Build and maintain strong customer relationships to encourage repeat purchases and referrals.
- Provide accurate information about products, pricing, availability, and promotions.
- Maintain proper records of sales transactions, customer interactions, and follow-ups.
- Meet assigned sales targets and contribute to the company's overall revenue growth.
- Monitor customer feedback and escalate complaints or issues when necessary.
- Keep up with product updates, promotions, and relevant fashion and retail trends.
- Maintain professionalism, punctuality, and productivity while working both remotely and in the office.
Requirements:
- Minimum of an HND in any relevant discipline.
- Previous experience in sales, customer service, telemarketing, or retail will be an added advantage.
- Excellent verbal and written communication skills.
- Strong persuasion, negotiation, and customer relationship management skills.
- Ability to convert customer enquiries into actual sales.
- Good knowledge of WhatsApp Business and social media platforms.
- Basic computer skills and proficiency in Microsoft Office or Google Workspace.
- Good organisational skills, attention to detail, and the ability to multitask.
- Ability to work with minimal supervision in a hybrid work environment.
- Willingness to work from Monday to Saturday and meet the required working hours.
- Must be reliable, professional, target-driven, and eager to learn.
About Whip-Smart Service Providers Limited
We are committed to helping organizations find the best talents to fill up vacant roles quickly and hassle-free so as to enhance productivity and build the right team to help bring organizational goals and vision into reality.
With our highly skilled professionals in recruitment, we utilize a range of channels, including job boards, professional networks, and industry connections, to identify top-tier talent across various industries and functional areas which ensure that our clients get only the best candidates fit for the job; through a proper understanding of our clients’ specifications as regards to the skills, abilities, attributes, and level of experience needed for specific roles with well-crafted requirements and stringent screening exercise to target the right talents fit for our client’s organizational culture. Our action aligns with our values as we also offer our clients top-notch recruitment services such as background verification and analysis which ensure that our clients have detailed information about their prospective employees.
We understand the importance of confidentiality in corporate recruitment. We adhere to strict confidentiality protocols, ensuring that all candidate and client information remains secure and protected. Our team operates with the utmost professionalism, representing your organization positively throughout the recruitment process.
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