Sales Representative – Retail Store

Responsibilities:

Sales & Customer Service:

• Welcome and assist walk-in customers professionally and courteously.
• Understand customer requirements and recommend suitable products.
• Prepare quotations, invoices, and sales receipts.
• Process customer orders accurately and efficiently.
• Build and maintain strong relationships with distributors and retail customers.
• Follow up on customer inquiries and sales opportunities using phone calls and WhatsApp.
• Resolve customer complaints promptly and professionally.

Store Operations:

• Maintain an organized, clean, and attractive retail store.
• Ensure products are properly displayed and labelled.
• Assist with receiving, stocking, and arranging inventory.
• Monitor stock levels and report low inventory.
• Participate in periodic stock counts and inventory reconciliation.

Digital Sales & Administration:

• Record sales accurately using the company's POS or ERP system.
• Maintain accurate customer and sales records.
• Prepare daily sales reports using Microsoft Excel.
• Respond promptly to customer inquiries received through WhatsApp and other digital channels.
• Support the implementation and use of modern retail and inventory systems.

Requirements:

• Minimum of a Higher National Diploma (HND)
• Minimum of 2 years of experience in retail sales, customer service, or business development.
• Experience working in a retail store or wholesale distribution environment is preferred.
  
• Reliable internet connection and ability to respond to customer inquiries via WhatsApp throughout the workday.
  
• Comfortable learning and using enterprise sales and inventory management systems.
  
• Strong attention to detail and organizational skills.
• Honest, dependable, and able to work with minimal supervision

Preferred Requirements:

• Experience selling envelopes, paper products, office stationery, or related products.
• Experience using ERP or POS systems such as Odoo, Zoho, Moniepoint POS, or similar retail management systems.
• Experience preparing sales reports and managing inventory records.
• Knowledge of wholesale or distributor sales.