Responsibilities:

Engage walk-in clients and provide personalized product recommendations based on their skincare needs.
Drive sales by actively promoting products, treatments, and ongoing promotions.
Respond promptly and professionally to customer inquiries via in-store conversations, phone, email, and WhatsApp.
Provide accurate information about products, treatment offerings, and pricing to guide client decisions.
Follow up with clients after purchases or treatments to check satisfaction, encourage reorders, and gather feedback.
Manage and resolve complaints with empathy, ensuring timely and appropriate service recovery.
Document interactions, sales activities, and client feedback accurately in the CRM system.
Escalate complex issues to supervisors or technical/clinical staff as required.
Support client retention efforts through rebooking, referral prompts, loyalty program invitations, and membership sales.
Maintain product knowledge and stay up to date on new arrivals and training.
Track and report key sales and service indicators such as conversion rates, customer satisfaction scores, and repeat visit rates.
Ensure the store environment is welcoming, well-organized, and compliant with customer communication and sales protocols.
Other responsibilities as assigned by management.

Requirements:

Bachelor's degree in Mass Communication, Business Administration, Marketing, or related field.
1–3 years’ experience in sales and customer service within FMCG, beauty, retail, or healthcare.
Strong sales skills with the ability to upsell and cross-sell effectively.
Excellent verbal and written communication skills.
Strong interpersonal and customer engagement abilities.
Ability to multitask and manage high inquiry volumes.
Ability to work under pressure while maintaining professionalism.
Problem-solving, service recovery, and decision-making skills.
Attention to detail and customer empathy.
Team player with the ability to work with minimal supervision.
Familiarity with CRM systems and basic record management.
Knowledge of skincare products and treatments.
Understanding of customer service and sales KPIs.
Basic knowledge of complaint handling and escalation processes.
Awareness of confidentiality and client data protection standards.

Benefits: