Sales Officer

Responsibilities:

Sales & Business Development:

• Identify, approach and onboard new merchants and business customers for the company’s payment processing solutions.
• Present and promote the company’s products, pricing and services to prospective and existing customers.
• Achieve assigned daily, weekly and monthly sales and transaction volume targets.
• Follow up on leads and convert enquiries into active, onboarded customers.

Customer Relationship Management:

• Serve as a first point of contact for customer enquiries, requests and complaints.
• Build and maintain strong, long-term relationships with customers.
• Provide accurate information on products, fees, processes and integration requirements.
• Escalate complex or unresolved customer issues to management or the relevant team.

 Onboarding Support & Compliance:

• Guide new customers through the onboarding and documentation process, ensuring accuracy and professionalism at every stage.
• Collect and verify customer information and documents in line with company procedures.
• Comply with company policies, anti-fraud measures and applicable regulatory requirements.
• Report suspicious activity or irregular customer behavior to management immediately.

Market Intelligence:

• Monitor market trends, competitor offerings and changes in customer demand within the payments industry.
• Share market feedback and customer insights with management to support business decisions.
• Identify new opportunities for growth and improved customer experience.

Reporting & Record Keeping:

• Maintain accurate records of leads, customers and sales activity.
• Prepare daily, weekly and monthly sales reports for management review.
• Track progress against targets and report on performance.

Team Collaboration & Support:

• Work closely with the finance, operations, technical and customer support teams to ensure smooth customer onboarding and service delivery.
• Participate in team meetings, training sessions and company initiatives.
• Promote a positive and professional work environment across the organisation.

Requirements:

• Minimum of 2 years’ experience in a sales, business development or customer-facing role.
• A minimum of an Ordinary National Diploma (OND) in business administration, marketing or a related field.
• Experience or knowledge of payments, fintech or financial services is an added advantage.
• Excellent communication, negotiation and interpersonal skills.
• Strong attention to detail and accuracy in handling customer information and records.
• Ability to work under pressure and meet targets and deadlines.
• Proficiency in Microsoft Office applications and general digital literacy.
• High level of integrity, honesty and professionalism.