Sales, Marketing & Operations Coordinator

Responsibilities:

• Generate and follow up B2B and B2C sales leads through calls, WhatsApp, referrals, research and physical visits.
• Identify prospective businesses, organizations and customers and maintain an active sales pipeline.
• Coordinate physical/offline marketing, including business visits, flyer distribution, activations, events and other approved marketing activities.
• Build relationships with prospective customers, businesses and referral partners.
• Follow up enquiries and convert qualified leads into sales.
• Manage assigned WhatsApp customer and sales enquiries.
• Process orders from WhatsApp, Jumia, Konga and other approved sales channels.
• Manage inventory and maintain accurate stock and order records.
• Pick and pack orders accurately and professionally.
• Coordinate delivery riders and couriers and follow orders through successful delivery.
• Coordinate approved returns and exchanges.
• Gather customer feedback and market insights and share them with the Social Media Manager and management.
• Provide regular reports on leads, follow-ups, sales, marketing activities, orders and inventory.

Requirements:

• Experience in sales, field marketing, business development, e-commerce, retail or operations.
• Strong communication, sales and customer-service skills.
• Confident approaching prospects, making calls and conducting physical business visits.
• Proactive and able to generate leads independently, not just wait for enquiries.
• Strong organizational and record-keeping skills.
• Comfortable using WhatsApp Business, Excel/Google Sheets and digital tools.
• Comfortable using or learning AI tools such as ChatGPT for research, communication and productivity.
• Experience with Jumia/Konga is an advantage.
• Must be able to commute conveniently to Lekki and travel for field activities within Lagos.
• Must be trustworthy, accountable and able to work with minimal supervision.
• Verifiable references/guarantor will be required.

Application:

• Submit an updated CV highlighting relevant sales, marketing, lead-generation or operations experience.
• Shortlisted candidates will be invited for an interview and practical assessment.