Sales Follow-Up Specialist
Job summary
As a Sales Follow-Up Specialist, your primary responsibility will be to convert leads who have shown interest in our products but have not completed their purchases. We need someone who understands that a customer's initial "No" doesn't always mean "Never." You must be confident, persistent, persuasive, and skilled at closing sales over the phone.
Job descriptions & requirements
- Promptly call warm and cold leads who have shown interest in SlimFit NG products but haven't completed their purchases.
- Persuasively engage prospects and convert enquiries and abandoned purchase opportunities into confirmed orders.
- Understand customer concerns, address objections, and provide convincing reasons for customers to complete their purchases
- Make a minimum of 20 meaningful sales calls daily to prospective customers.
- Secure accurate customer details and confirm purchase intentions before submitting orders for processing.
- Maintain proper records of all calls, customer feedback, follow-up schedules, and conversion outcomes.
- Re-engage prospects who are undecided and follow up strategically until they make a buying decision.
- Build trust with prospects by communicating professionally and providing accurate product information.
- Submit daily reports detailing calls made, leads contacted, orders closed, and sales conversion performance.
- Consistently meet and exceed assigned sales conversion targets
Requirements:
- A minimum of 3 years of experience
- A minimum of a diploma in a related field
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