Sales Executive

Responsibilities:

• Identify and research potential customers and new sales opportunities to build and maintain a healthy sales pipeline.
• Conduct outbound sales activities through phone calls, emails, social media, and other relevant channels to generate and engage potential customers.
• Respond promptly to inbound enquiries and follow up with leads to maximise conversion opportunities.
• Understand customer needs, recommend suitable products or services, and effectively communicate the value proposition.
• Conduct sales presentations, product/service demonstrations, and consultations where required.
• Qualify leads based on customer needs, purchasing intent, and suitability, and prioritise opportunities accordingly.
• Manage the sales process from initial engagement through follow-up, negotiation, and conversion.
• Consistently follow up with prospects and existing leads to move opportunities through the sales pipeline.
• Build and maintain strong relationships with prospective and existing customers to encourage repeat business and referrals.
• Maintain accurate and up-to-date records of leads, customer interactions, sales activities, and pipeline status using the CRM and other relevant tools.
• Meet and work towards agreed sales targets, conversion goals, and other performance KPIs.
• Monitor sales performance and provide regular updates and reports on pipeline activity, conversions, and revenue.
• Identify customer objections and concerns and respond effectively to improve conversion rates.
• Stay informed about the company’s products, services, pricing, promotions, and industry trends to communicate with customers confidently and accurately.
• Identify opportunities to upsell or cross-sell relevant products and services to existing customers.
• Collaborate with other teams to ensure a smooth customer experience from initial enquiry through to fulfilment.
• Gather customer feedback and market insights and share relevant trends or opportunities with management.
• Continuously identify ways to improve the sales process, customer engagement, and overall conversion performance.

Requirements:

• Minimum of 2 years of experience in sales, business development, account management, or a related customer-facing role.
• Bachelor’s degree in Business, Marketing, Communications, or a related discipline is preferred.
• Proven experience in sales, lead conversion, customer acquisition, or revenue generation.
• Strong communication, negotiation, persuasion, and interpersonal skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Results-oriented, with a demonstrated ability to work towards and achieve sales targets.
• Strong follow-up skills and the ability to manage multiple prospects and opportunities simultaneously.
• Confident handling customer objections and navigating sales conversations.
• Proficiency in CRM systems and sales/business productivity tools, including ClickUp.
• Good working knowledge of Microsoft Office and/or Google Workspace.
• Strong organisational and time-management skills.
• Self-motivated, proactive, and comfortable working independently in a target-driven environment.
• Resilient and able to handle rejection while maintaining a positive and professional approach.
• A strong interest in the beauty industry and willingness to learn about the company's products and customers.