Sales & Customer Relationship Manager
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Job summary
Customer-focused professional with experience in sales and relationship management. Ability to engage clients, understand their needs, and provide solutions that drive satisfaction and repeat business. Skilled in maintaining client databases, managing accounts, and collaborating with sales teams to achieve targets and improve customer retention.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Attend to walk-in clients and phone call enquiries.
- Good grasp of the product and industry practices.
- Generate leads through various enquiry channels.
- Close the sale; continue providing support to the client till time of the event.
- Handling complaints professionally and resolving issues promptly.
- Collaboration with the sales manager and other staff.
- Post delivery of event communication.
- Keep records of sales activities and customer interactions.
- Manage sales transactions
Requirements:
- 2–5 years of experience in customer service, sales, or relationship management.
- Proven track record of meeting or exceeding sales targets.
- Experience managing customer accounts and maintaining long-term client relationships.
- Strong communication and interpersonal skills.
- Excellent customer service and relationship-building abilities.
- Sales and negotiation skills.
- Problem-solving and conflict resolution skills.
- Ability to manage multiple customer accounts simultaneously.
- Good organisational and time-management skills.
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