Sales/ Client Associate

Responsibilities:

• Welcome clients and deliver a warm, professional, and engaging shopping experience.
• Understand client needs, body types, style preferences, and recommend suitable products.
  
• Support fitting and styling sessions to enhance customer confidence and satisfaction.
  
• Upsell, cross-sell, and guide clients toward new arrivals, collections, and complementary products.
  
• Process customer transactions accurately and handle POS operations.
  
• Meet and exceed assigned sales targets and performance goals.
  
• Build and maintain relationships with new and returning clients.
  
• Maintain client database and track purchase history, preferences, and special dates.
  
• Conduct follow-ups to drive repeat business, loyalty, and referrals.
  
• Manage online inquiries, WhatsApp/DM orders, and ensure timely responses.
  
• Serve as a brand ambassador by embodying company values and styling standards.
  
• Maintain strong product knowledge — fabrics, fits, collections, drop cycles, and care instructions.
  
• Assist with content creation (customer photos, styling videos, social content when required).
  
• Maintain a clean, organized, and visually appealing store environment.
  
• Ensure inventory is well-stocked and displays are in line with brand standards.
  
• Assist with stock-taking, tagging, steaming, folding, and product arrangement.
  
• Support order processing, packaging, delivery coordination, and returns management.
  
• Address customer concerns professionally and escalate issues as needed.
  
• Ensure fast and friendly service while adhering to brand service standards.

Requirements:

• Minimum BSc
• 3 years of previous work experience in similar role