Responsibilities:

Attend to customer inquiries across phone, email, social media, live chat, and in-store interactions in a professional and timely manner.
Provide accurate information on products, pricing, promotions, availability, and services to support customer purchase decisions.
Support customers through the full sales process, including product selection, order placement, payment confirmation, and tracking.
Actively recommend products based on customer needs, driving upselling, cross-selling, and improved basket value.
Follow up with potential and existing customers to encourage conversions, repeat purchases, and customer retention.
Assist with in-store sales activities, product recommendations, upselling, and cross-selling opportunities to achieve sales targets..
Assist in achieving daily, weekly, and monthly sales targets through proactive customer engagement and selling activities.
Process customer orders, returns, exchanges, and refunds accurately in line with company policies and procedures.
Maintain strong customer relationships by providing personalized service and ensuring a positive end-to-end shopping experience.
Collaborate with inventory, logistics, and retail teams to ensure seamless order fulfillment and consistent customer satisfaction across all channels.
Other responsibilities as assigned by management.

Requirements:

Minimum of an HND in business administration, marketing, mass communication, or any related field.
1–3 years of experience in customer service, retail sales, front desk support, or sales operations.
Previous experience in retail, beauty, fashion, FMCG, or e-commerce environments is an advantage.
Experience handling customer interactions across multiple channels is beneficial.

Core Skills and Functional Competencies:

Strong written and verbal communication skills
Strong interpersonal skills.
Ability to multitask and handle high message volumes.
Ability to work under pressure and maintain professionalism
Sales orientation with good persuasion and negotiation skills.
Team player with ability to work under minimal supervision.
Attention to detail and customer empathy.
Problem-solving and decision-making skills
Basic numerical and administrative skills.
Basic understanding of customer service principles and sales processes.
Familiarity with retail operations and customer engagement practices.
Basic knowledge of documentation, record-keeping, and data entry processes.
Familiarity with POS systems, CRM platforms, or order management systems is an advantage.
Understanding of omnichannel retail operations, including online and offline customer support processes.
Basic knowledge of social media communication and digital customer interaction channels is beneficial.