Sales and Operations Lead

Responsibilities:

Sales & Business Development:

• Lead discovery calls with warm inbound prospects, understand their security posture and service needs
• First point of contact for prospects to answer questions about our services
• Qualify leads against ZeroDay's ideal client profile (fintechs and banks)
• Prepare and send tailored follow-up materials, including proposal drafts
• Manage the full early-stage sales process: outreach sequencing, meeting scheduling, pipeline progression, and handoff to delivery
• Track all prospect interactions and update CRM records with accurate stage and next action

Sales Operations & Internal Operations:

• Produce weekly pipeline reports covering leads, opportunities, proposals sent, and deals
• Own proposal and contract workflows, coordinate with the technical team to scope work, and ensure documents go out on time
• Coordinate scheduling across client-facing and internal stakeholders
• Manage active engagements, track project milestones, flag delivery risks, and chase open items
• Maintain and improve internal templates: SOW, proposals, scoping questionnaires, and email sequences
• Identify process gaps and propose improvements to how ZeroDay sells, onboards, and delivers
• Coordinate with subcontractors and delivery staff to ensure resource availability for upcoming engagements

Requirements:

• Experience in sales operations, business development, or a client-facing role, preferably in professional services, SaaS, or technology
• Proven ability to run discovery calls and advance deals through a pipeline with minimal supervision
• Strong written and verbal communication skills

Nice to Have:

• Experience selling into Nigerian financial institutions or regulated entities under CBN, OSFI, or similar frameworks
• Familiarity with cybersecurity services, penetration testing, vCISO, and compliance advisory