Sales and Marketing Executive

Responsibilities:

• Manage customer enquiries across telephone, email, WhatsApp, social media, and other approved channels.
• Generate leads, follow up on quotations, convert prospects into bookings, and drive repeat business and referrals.
• Promote the travel services, including flights, hotels, holiday packages, tours, visa assistance, and corporate travel.
• Identify new customers, corporate accounts, travel agents, and business development opportunities.
• Execute approved sales and marketing campaigns, coordinate digital promotions, and recommend strategies to improve brand visibility and sales performance.
• Maintain an updated customer database, sales pipeline, and records of enquiries, quotations, follow-ups, and sales outcomes.
• Ensure timely responses, consistent customer engagement, and effective follow-up to maximise conversions and customer retention.
• Liaise with Operations to obtain quotations, confirm availability, and facilitate bookings.
• Ensure compliance with approved pricing, payment, ticketing, and booking procedures.
• Submit daily sales updates and weekly reports covering leads, conversions, bookings, revenue, and marketing activities.
• Escalate customer complaints and matters requiring management approval.

Requirements:

• Minimum of OND in Marketing, Business Administration, Sales, or a related field.
• At least two years' relevant sales or marketing experience.
• Travel, tourism, hospitality, or other customer-facing industry experience is an advantage.
• Strong communication, negotiation, customer service, and organisational skills.
• Familiarity with digital marketing, social media, CRM tools, and Microsoft Office.
• Ability to work independently, meet targets, and deliver measurable results.

Location: Victoria Island

Remuneration: NGN 250,000 monthly