Room Sevice Order Taker

Responsibilities:

• Responsible for answering all telephone calls and prioritizing said calls.
• Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
  
• Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
  
• Display excellent conversation skills and selling techniques at all times.
• Pay attention to guest orders, and know the menu thoroughly.
• Write down all the information. Highlight special requests.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
• If the order has not been sent up by this time, a call must be placed to the guest to apologize and re-evaluate the delivery time.
• Ensure correct posting in the POS system for communication with the service and kitchen departments.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Assist the department in driving guest satisfaction by providing consistent guest experiences.
• Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries, complaints, and all issues professionally
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
• Ensure proper handover is given to the next shift and also to the IRD manager.
• Report cleanliness and maintenance issues to the immediate supervisor
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Perform any other assigned reasonable duties and responsibilities as assigned. 

Requirements:

• The ideal candidate should have very good telephone etiquette.
• Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services, facilities, and products offered by the hotel.