Retention Team Manager
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Job summary
We are seeking a high-calibre retention floor manager to lead, inspire, and manage our retention team. This is a high-impact role where you will drive team performance, implement retention strategies, and ensure exceptional client satisfaction.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
5 years
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Lead, coach, and motivate a team of retention agents to achieve performance targets.
- Develop and implement retention strategies to maximise client satisfaction and loyalty.
- Monitor team KPIs and provide performance feedback and training.
- Analyse client behaviour, track churn, and identify opportunities to improve retention.
- Collaborate with management to optimise processes, reporting, and data-driven decision-making.
- Ensure compliance with company policies, regulatory requirements, and best practices.
Requirements:
- Proven leadership experience in Forex, CFD, or financial services retention or sales teams.
- Minimum of a Bachelor's degree in the related field
- Strong track record in managing high-performing teams and achieving ambitious KPIs.
- Excellent communication, interpersonal, and analytical skills.
- Results-driven, proactive, and able to thrive in a fast-paced environment.
- Ability to mentor and develop team members for long-term success.
Benefits:
- Very high base salary with an attractive commission structure.
- Opportunity to work in a dynamic, multinational, and multicultural environment.
- Career growth and development opportunities.
- Access to cutting-edge tools and technology to drive team success.
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