Restaurant Operations Manager

Responsibilities:

• Manage daily restaurant operations from opening to closing.
• Lead, supervise and coordinate all restaurant staff.
• Monitor staff attendance, discipline, performance and productivity.
• Ensure fast and accurate customer service.
• Manage customer complaints and service issues.
• Monitor order flow during busy periods and solve delays quickly.
• Ensure staff follow approved order, ticket and payment processes.
• Monitor stock, portions, waste and product shortages.
• Work with the cashier and accountant to investigate operational differences.
• Maintain food quality, cleanliness and hygiene standards.
• Prepare clear daily operational reports.
• Build and improve SOPs, checklists, workflows and staff systems.
• Identify weak processes and introduce practical improvements.
• Suggest ways to improve efficiency, customer experience, sales and profitability.

Requirements:

• Strong restaurant, fast food or hospitality management experience.
• Experience managing teams in a busy environment.
• Strong leadership and problem-solving skills.
• Good understanding of stock, cash and operational controls.
• Tech-savvy and comfortable with POS systems, reports and digital tools.
• Strong communication and customer service skills.
• Highly organised, observant and accountable.
• Able to work under pressure and make quick decisions.
• Must be willing to work hands-on with the team.
• Comfortable working night shifts.

Ideal Candidate:

• We want someone who takes ownership.
• You should be able to see a problem, understand why it is happening and help build a system that prevents it from happening again.
• We are not looking for someone who only gives instructions.
• We need a manager who can lead from the floor, build systems and deliver results.

Location: Osapa London, Lagos

Work Hours: 4:00 p.m. to 5:00 a.m.