Rental Officer

Responsibilities:

Property Sourcing & Portfolio Development:

• Scout for suitable residential and commercial rental properties within the company's target locations.
• Identify and develop relationships with landlords, property owners, agents, and other property stakeholders.
• Source quality properties that meet the company's rental standards and client demand.
• Obtain accurate information on available properties, including location, rental price, facilities, terms, availability, and other relevant details.
• Conduct property inspections and verify property information before onboarding properties.
• Take and organise property photographs, videos, and other relevant listing materials.
• Add new properties to the company's database and ensure all property information is complete and accurate.
• Regularly update the rental database and remove properties that are no longer available.

Rental Enquiries & Client Management:

• Receive and respond promptly to rental enquiries from prospective clients.
• Understand clients' rental requirements, preferred locations, budgets, and property preferences.
• Match clients with suitable properties within the company's rental portfolio.
• Arrange and coordinate property inspections and viewings.
• Accompany clients on inspections and provide relevant information about properties.
• Follow up with prospective tenants after inspections and viewings.
• Maintain consistent communication with prospective and existing rental clients.
• Build and maintain strong relationships with clients, landlords, and property owners.
• Maintain accurate records of enquiries, client requirements, inspections, follow-ups, and rental outcomes.

Rental Operations:

• Coordinate and oversee the company's day-to-day rental activities.
• Maintain an up-to-date inventory of available rental properties.
• Manage rental listings across the company's approved platforms and channels.
• Track rental leads from initial enquiry through inspection, negotiation, and closure.
• Coordinate communication between prospective tenants, landlords, agents, and relevant internal team members.
• Assist with rental negotiations and documentation where required.
• Ensure rental requests and client enquiries are attended to promptly.
• Identify bottlenecks in the rental process and recommend ways to improve efficiency.
• Provide regular updates and reports on rental activities, enquiries, inspections, available properties, and completed transactions.

Requirements

• Minimum of an OND or equivalent qualification.
• Minimum of 2 years of relevant experience in real estate, property management, lettings, leasing, sales, or a related field.
• Good knowledge of the local rental property market.
• Strong communication and interpersonal skills.
• Excellent client relationship and follow-up skills.
• Strong organisational and administrative abilities.
• Good negotiation and persuasion skills.
• Comfortable using Microsoft Office, Google Workspace, spreadsheets, databases, CRM systems, and other digital tools.
• Ability to manage multiple properties, clients, and enquiries simultaneously.
• Ability to conduct property inspections and travel to different locations as required.
• Proactive, self-motivated, and target-oriented.
• Strong attention to detail and record-keeping skills.
• Ability to work independently and take ownership of assigned responsibilities.
• A valid driver's licence is an added advantage.