Operations and Customer Experience Specialist
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Job summary
PB & Partners Limited supports a fast-growing UK cleaning services company and is seeking a Remote Operations & Customer Experience Specialist. The role involves managing customer communications, coordinating cleaning teams across UK, maintaining service quality, resolving issues, and ensuring smooth day-to-day operations.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage daily customer communication across WhatsApp, email, and phone
- Coordinate cleaner schedules and job assignments using our booking system
- Handle customer complaints, service issues, and re-clean requests professionally
- Monitor bookings and ensure all jobs are properly completed
- Conduct customer follow-ups to ensure satisfaction and retention
- Support recruitment and onboarding of cleaning staff
- Maintain accurate operational records and reports
- Work closely with UK management to improve service delivery
- Ensure high standards of customer experience at all times
Requirements:
- Minimum 4 years of experience in customer service, operations, hospitality, logistics, or administration
- Excellent spoken and written English
- Strong organisational and multitasking skills
- Ability to work independently with minimal supervision
- Comfortable using digital tools (Microsoft Teams, Excel, email, and CRM systems)
- Reliable laptop and stable internet connection
- Must be available to work UK business hours
- Strong problem-solving and communication skills
Preferred Requirements:
- Call centre or customer service management
- Virtual operations or remote coordination roles
- Experience working with UK, US, or international clients
- Scheduling or logistics coordination
- Recruitment or team coordination experience
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