Relationship Officer
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Job summary
NairaPoint is seeking a proactive and customer-focused Relationship Officer to build and maintain strong relationships with customers, drive customer acquisition, and promote the company's financial products. The ideal candidate will be responsible for identifying business opportunities, improving customer engagement & ensuring customer retention.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
4 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
- Identify, acquire, and onboard new customers.
- Build and maintain strong relationships with existing and prospective customers.
- Promote the company's financial products and services to prospective clients.
- Understand customer needs and recommend suitable products and solutions.
- Follow up on customer inquiries, requests, and complaints to ensure timely resolution.
- Drive customer retention, referrals, and business growth.
- Meet assigned customer acquisition, sales, and revenue targets.
- Maintain accurate customer records and prepare periodic activity reports.
- Collaborate with internal teams to ensure effective service delivery.
Requirements:
- A minimum of 4 years of experience
- A minimum of a degree in a related field
- Communication and Negotiation skills
- Relationship Management
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