Relationship Officer

Responsibilities:

• Identify and acquire new customers through direct sales, referrals, networking, and other channels.
• Promote Pennylender’s loan products and services to prospective and existing customers.
• Build and maintain strong relationships with customers to encourage retention and repeat business.
• Understand customers’ financial needs and recommend appropriate lending solutions.
• Guide customers through the loan application and documentation process.
• Follow up on loan applications to ensure timely processing and disbursement.
• Monitor customer repayment activities and follow up on outstanding obligations.
• Generate quality leads and convert prospects into active customers.
• Achieve assigned monthly customer acquisition, disbursement, and revenue targets.
• Maintain accurate customer records and provide regular reports on sales and portfolio activities.
• Identify potential customer and credit risks and escalate them appropriately.
• Ensure all customer interactions and transactions comply with company policies and procedures.

Requirements:

• HND in Finance, Accounting, Business Administration, Economics, or a related field.
• 1–3 years’ experience in lending, banking, fintech, microfinance, sales, or relationship management.
• Strong communication, negotiation, customer acquisition, and relationship management skills.
• Target-driven with strong business development and problem-solving abilities.

Performance Indicators:

• New customers acquired
• Loan disbursement value
• Monthly revenue generated
• Lead-to-customer conversion rate
• Customer retention and repeat business
• Loan repayment performance
• Portfolio quality
• Achievement of assigned targets
• Customer satisfaction