Relationship Manager

Responsibilities

• Build and maintain strong relationships with clients, including individuals and agencies, to understand their needs, preferences, and objectives.
• Prepare proposals, presentations, and contract documents for client review and approval, ensuring accuracy and compliance with regulatory requirements.
• Serve as the main point of contact for client inquiries, escalations, and requests, ensuring timely and effective resolution of issues.
• Conduct regular meetings and check-ins with clients to review account performance, discuss service enhancements, and identify opportunities for upselling or cross-selling additional products or services.
• Collaborate with the provider relations team to manage relationships with healthcare providers, including physicians, hospitals, and clinics, to ensure network adequacy and quality of care.
• Facilitate communication between providers and clients regarding network coverage, benefits, and utilization management processes.
• Cultivate strong relationships with brokers, agents, and third-party intermediaries to promote the company's products and services and facilitate sales and enrollment processes.
• Develop and implement account management strategies to enhance client satisfaction, retention, and loyalty, including proactive outreach and engagement initiatives.
• Collaborate with cross-functional teams, including sales, marketing, underwriting, and operations, to develop and execute strategic initiatives aligned with business objectives and client needs.
• Manage contract negotiation and renewal processes, working closely with internal teams and clients to ensure alignment of terms, pricing, and service levels.

Qualifications & Professional Experience

• Bachelor's degree in business administration, healthcare management, or related field.
• Master’s degree is a plus.
• A minimum of 5 years of relevant experience in business development, client relationship management, account management, or sales, preferably in the healthcare insurance industry.
• Strong understanding of the Nigerian healthcare insurance market and regulatory environment.
• Excellent skills in MS Office applications and other data software
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Core Skills & Functional Competencies

• Excellent interpersonal and communication skills.
• Proactiveness and strategic thinking.
• Proficiency in CRM software and Microsoft Office suite.
• Ability to meet and exceed sales targets.
• Excellent customer relationship skills.
• Good networking and relationship management skills.

Remuneration: NGN 400,000 

• HMO
• Pension
• Performance Bonus