Relationship Manager

Responsibilities:

• Identify, prospect, acquire, and onboard eligible SME clients.
• Build and manage productive relationships with existing and prospective clients.
• Guide clients through loan applications, documentation, verification, approval, and disbursement processes.
• Drive portfolio growth by meeting assigned monthly loan disbursement targets.
• Monitor client repayment behaviour and follow up on due and overdue obligations.
• Maintain high-quality client relationships while promoting responsible lending and sound portfolio performance.
• Work closely with relevant internal teams to ensure timely loan processing and an excellent customer experience.
• Maintain accurate and up-to-date client, pipeline, disbursement, and repayment records.
• Provide market intelligence, client feedback, and competitor insights to support product improvement and business growth.
• Ensure compliance with internal credit, documentation, customer management, and reporting processes.
• Prepare periodic reports on client acquisition, portfolio performance, disbursements, repayments, and pipeline activity.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline.
• Minimum of 3 to 5 years’ relevant experience in sales, relationship management, SME lending, credit, microfinance, or financial services.
• Demonstrable experience acquiring and managing business clients.
• Good understanding of lending, credit assessment, loan documentation, and repayment processes.
• Strong sales, negotiation, communication, and stakeholder-management skills.
• Ability to work independently, manage a client pipeline, and consistently achieve assigned targets.
• Strong attention to detail, commercial judgement, integrity, and customer-service orientation.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Candidates residing in or able to commute conveniently to Ibeju-Lekki and surrounding areas will have an advantage.

Benefits:

• Transport and Call Allowance: NGN30,000 monthly
• Quarterly performance-based bonus
• Career-growth opportunities within business development, credit, and portfolio management.

Remuneration: NGN 250,000

Application Deadline: 7th July 2026