Relationship Manager, Public Sector North 2 Group (Sokoto)

DUTIES & RESPONSIBILITIES

* Manage and deepens existing relationships with existing and prospective customers

* Actively supporting the team’s client retention strategies by providing excellent service to customers.

* Contributes towards the achievement of established marketing goals/objectives through implementation of marketing strategies and plans within the assigned area of jurisdiction

* Generate leads and identify new business opportunities

* Initiate the development of products required to meet customer needs.

* Market the bank’s products to meet customer needs

* Serve as the primary daily service contact for the clients

* Conduct accounts reviews to track customer needs and usage trends

* Track and maintain customer data/information

* Ensure efficient service and maintenance of existing customers

* Interface with relevant Business Units for accounts transfers and other issues that may be of benefit to Public Sector customers

Education

• Minimum Education: First Degree or its equivalent in any discipline preferably business-related.
• Higher Degrees/Professional Certification preferable.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Bank structure, policies and procedures.
• Knowledge of government structure, policies and initiatives
• Knowledge of political system and power centers in relevant areas.
• Industry knowledge
• Banking operations/services/products
• Regulatory Compliance

Skills

• Negotiations skills
• Leadership/Supervisory skills
• Strong networking and Relationship Management skills
• Strong marketing and deal structuring skills
• Excellent problem solving and creative thinking skills
• Excellent people management skills
• Excellent business development experience
• Strong interpersonal and communications skills
• IT & Computer appreciation
• Organization/Coordination skills
• Portfolio management 
• Credit assessment and structuring          
• Marketing/ sales            
• Business/ product development
• Customer relationship management      
• Client industry knowledge          
• Budget planning & control         
• Financial analysis
• Business/ operational strategy