Regional Customer Manager

We are Hiring!!!

Title: Regional Customer Managers (RCM)

Industry: E-commerce/FCMG.

Location: Edo State

Coverage: Assigned Region / Territory

Employment Type: Full Time

Reports to: Growth Manager

The Regional Customer Manager (RCM) owns regional execution of OmniClub membership growth by building and managing a scalable Customer Account Manager (CAM) workforce, supported by Regional COEs for recruitment, activation, and daily work tracking.

Responsibilities:

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Build and manage a strong pipeline of agents and CAMs across assigned areas (sourcing, screening, and selection).

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Partner with Regional COEs to ensure fast recruitment and zero onboarding delays.

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Drive on-ground onboarding, activation, and readiness of every agent/CAM within defined timelines.

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Set clear monthly targets and ensure each agent delivers a minimum of 5 verified OmniClub members per month.

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Enforce daily work tracking via COEs (leads, visits, follow-ups, onboarding) and close gaps quickly Run daily/weekly performance routines (stand-ups, field reviews, scorecards) to drive consistent delivery.

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Coach CAMs in-field on pitching, objection handling, KYC quality, and conversion discipline.

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Manage area-wise deployment and coverage to maximise reach, productivity, and conversion per territory.

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Own region-wise Omni Club growth numbers and ensure growth is repeatable (not dependent on a few individuals).

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Build a strong performance culture rooted in ownership, accountability, and continuous improvement.

Requirements

1. Experience in Sales/Customer Management:

a. Must have at least 5-7 years of experience in customer-facing roles, including managing a team of Account Managers or Customer Managers.

b. Proven track record of managing and improving customer retention in a B2B or SaaS context.

2. Leadership and Coaching:

a. Experience in leading a team of customer-facing employees (preferably CAMs or equivalent).

b. Evidence of successful coaching and performance management of team members.

c. Ability to develop talent and drive accountability in others.

3. Customer-Centric Mindset:

a. Strong focus on customer retention and relationship-building, particularly in high-stakes or complex environments.

b. Demonstrated ability to proactively solve problems, ensure high customer satisfaction, and drive customer loyalty.

Compensation & Benefits:

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Monthly Salary: Fixed Net Salary and performance pay.

- Health Insurance

- Paid Annual Leave

Candidates should be based near the locations. To apply please see CV to careers@omniretail.africa with the job title(RCM Edo) as email subject.

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