Recovery Officer

Responsibilities:

• Monitor the loan portfolio daily to identify non-performing and overdue accounts.

• Liaise with collections officers to review account statuses and recovery strategies.

• Contact defaulting clients via calls, messages, and other approved communication channels to follow up on repayments.

• Send formal demand notices and reminders to clients with overdue obligations.

• Engage clients in constructive discussions to understand reasons for default and explore repayment solutions.

• Negotiate repayment plans and ensure agreed terms are documented and followed.

• Conduct field visits to clients where necessary, in line with company policy.

• Maintain accurate records of all recovery activities and client interactions.

• Escalate difficult or high-risk accounts to management for further action.

• Liaise with relevant stakeholders to track down clients who may have changed location using lawful and professional means.

• Ensure all recovery activities are conducted ethically, professionally, and in compliance with regulatory and organizational standards.

Requirements:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

• Proven experience in loan recovery, debt collection, or credit management (minimum 1–3 years preferred).

• Strong negotiation and communication skills.

  Good understanding of debt recovery procedures.

• Ability to remain calm and professional when dealing with difficult clients.
• Knowledge of relevant financial regulations and ethical collection practices.
• Strong analytical and problem-solving skills.
• Ability to maintain accurate records and prepare reports.

• High level of integrity and professionalism.

  Willingness to undertake field visits when required.