Recovery Agent

Responsibilities:

• Contact debtors via phone calls, SMS, emails, and field visits to recover overdue payments.
• Educate and remind customers of their contractual obligations and repayment terms.
• Negotiate repayment schedules, settlements, or restructuring plans in line with company guidelines.
• Maintain accurate records of interactions, payment commitments, and follow-up actions in the company's database.
• Escalate unresolved accounts.
• Adhere strictly to ethical debt collection practices and comply with all company and regulatory policies.
• Provide feedback and reports on debtor trends, challenges, and potential risks.
• Support legal recovery processes where necessary by providing relevant documentation and information.
• Achieve monthly recovery targets as assigned.
• The candidate must have a working laptop.

Requirements:

• B.Sc / HND / OND in Business Administration, Finance, Accounting, or any related discipline.
• Minimum of 3 years' experience in collections/ recovery in a consumer finance company, microfinance, or bank.
• Excellent interpersonal, communication, and persuasion skills.
• Commitment to achieving Performance goals.
• Knowledgeable in Microsoft Office tools, including MS Excel, Word, and PowerPoint.
• Strong analytical, organizational, and attention to detail.
• Great at time management, multitasking, and Prioritizations skills.
• Ability to speak multiple languages (English, fluently, Pidgin, and any other).
• A working knowledge of appropriate CRM software.