Receptionist

Responsibilities:

• Warmly welcome and assist guests during check-in and check-out processes.
• Handle reservations, cancellations, and inquiries via phone, email, and in-person interactions.
• Provide information about hotel services, amenities, and local attractions.
• Address guest concerns professionally and escalate issues when necessary.
• Process payments and maintain accurate billing records.
• Collaborate with housekeeping and other departments to meet guest needs.
• Ensure the front desk area is well-organized and presentable at all times.

Requirements:

• Strong communication and interpersonal skills.
• Proficiency with hotel management software (e.g., Opera, Cloudbeds) and MS Office will be an added advantage.
• Ability to multitask and stay organised in a fast-paced environment.
• A problem-solving mindset with a positive attitude.
• Fluency in [English] (additional languages are a plus).
• High school diploma or equivalent (required).
• Prior experience in customer service or front desk roles (1-2 years preferred).
• Background in hospitality or tourism is advantageous.
• Availability for flexible shifts, including weekends and holidays.
• Professional grooming and appearance standards.
• A commitment to delivering outstanding guest experiences.

Perks & Benefits:

• Competitive salary package.
• Performance-based bonuses.
• Growth opportunities in a reputable hospitality establishment.