Quality Assurance Officer

Responsibilities:

• Develop, implement and maintain the organisation’s Quality Management System, including quality standards, procedures, checklists, inspection protocols and quality documentation for project activities.
• Monitor process quality and compliance by reviewing critical workflows, establishing quality checkpoints, conducting periodic process audits and verifying adherence to approved SOPs and quality requirements.
• Conduct project and site quality inspections at defined stages, verifying workmanship, materials, measurements, finishes and deliverables against approved drawings, specifications and client requirements.
• Monitor vendor and material quality in collaboration with Procurement and Project teams, including inspection of critical materials, documentation of vendor quality issues and input into vendor performance evaluations.
• Manage non-conformities and corrective actions by maintaining a defect/non-conformance register, investigating recurring quality failures, conducting root-cause analysis, tracking corrective actions to closure and escalating high-risk issues.
• Work with process owners to develop and improve SOPs and operational processes, address recurring errors, strengthen controls, standardise work practices and document lessons learned from completed projects.
• Ensure quality at client delivery and project handover by conducting final inspections, confirming any defect resolution, monitoring quality-related client complaints and recommending preventive actions.
• Prepare and submit periodic quality assurance reports covering inspections, process compliance, defects and non-conformities, corrective actions, vendor quality, client complaints, recurring issues and recommendations for continuous improvement.

Requirements:

• Bachelor's degree/HND in Architecture, Building Technology, Construction Management, Engineering, Quantity Surveying, Quality Management or another relevant technical discipline.
• Quality-management certification or ISO 9001 knowledge/certification is advantageous.
• Minimum 3–5 years' experience in quality assurance, quality control, project delivery, construction, interior design, architecture, manufacturing or a related environment.
• Experience conducting inspections and identifying non-conformities.
• Experience with project documentation, drawings, specifications and quality checklists.
• Experience in a design/build, construction or project-based organization is strongly preferred.